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E-mail for a custom shipping quote at hello@partycrushshop.com
Returns and exchanges

Ordering, Delivery, & Pricing

All prices are listed in USA Dollars and are subject to change without notice.

Payment

We accept payment securely via PayPal and Credit Card. PayPal allows you to make payment using funds from your nominated bank account or credit card - you do not have to have a PayPal account to use this payment method. We use a secure payment gateway for credit card payments and accept most major credit cards and debit cards (provided this functionality has been enabled on your debit card - if you are not sure please check with your issuing bank). We do not accept payment by American Express.

Product Representation

We have taken the utmost care to ensure that all of our descriptions and photographs show and represent our products as accurately as possible; or to provide examples to show how products may be used. Please note that colours can vary greatly between that shown on screen on digital devices (computer, tablet, smart phone etc...) from that of the actual product received.

In the case of handmade items, some variations & slight differences in the actual product compared to the from photo's shown may be present. This is simply because no two handmade items will be the same, however if you would like any further information on any of our products please do not hesitate to contact us.

Product Availability & Supply

Unless otherwise stated in the product detail, products are in stock and ready to be shipped.

Please note that we do make some of our items and special order items in - this information will be listed in individual product detail. Please see below for more information.

Some items may be shipped directly from our supplier - this is to ensure efficiency in delivery. If you have any questions please don't hesitate to contact us.

Special Order Items

In order to bring you the largest range some of our items are special order - these items are NOT kept on hand and are ordered in as required. This will be noted in the item description on each listing. We do keep check of stock levels & availability of suppliers but from time to time an item may be out of stock or unavailable. In the event that this happens we will contact you to discuss options or alternatives.

Pre-Order Items

We work tirelessly to source products that are a little bit different, ignite the imagination or are just plain cool! So from time to time when we get a little bit excited we will offer items for pre-order - that is if you purchase a pre-order item you will be one of the first to receive the items once they have arrived! All dates specified for pre-orders are the expected arrival dates into us and may change from time to time. We will always keep you posted as to your order status and if there are any concerns we will always contact you to discuss. Please note orders that contain a mix of pre-order and standard order items will be shipped together once the pre-order stock has arrived unless otherwise arranged with us directly.

Made to Order/ Custom Orders/ Tailored Packages

We LOVE working with our customers to create something special and are happy to put together custom orders, tailor a package to suit your needs or make something for you. All custom orders will receive a secure link to purchase and full payment must be received in full before we begin ordering in products or making your items - please note that we usually require approx 2 - 3 weeks notice to get the goods in/ make your items and have them ready to be packed and sent so please keep this in mind to ensure payment is not delayed.

Please also keep in mind that delivery time is then added onto this time frame so do make sure you provide us with as much notice as possible prior to your party or event.

Please note that due to the nature of these special requests, should you wish to cancel a custom/ speciality order a 50% cancellation fee (or half the order value excluding shipping charges) will be retained on all custom and made to order items.

Order Processing

Standard orders order items are processed & sent generally within 7 - 10 business days however estimated processing time is displayed within each item description.
Custom orders/ tailored packages/ made to order items are processed & sent generally within 2 - 3 weeks though usually it is sooner.
If you require something by a specific date (include made to order items) please leave a note at checkout so that we can accommodate and prioritise orders.
From time to time we may choose to send multiple parcels for some orders, especially those that may contain a mix of standard and special order items. You will be notified of this prior to your order being dispatched.
Express Post orders are processed and sent on the next business day as I currently do not offer same day shipping. For example, if you place your order on a Monday it will be sent on the Tuesday for delivery on the Wednesday.
Please note that Express Post for special order items does not speed up the processing time - only the delivery time. I.e. If the item says ready to dispatch within 7 business days, it won't be dispatched any sooner, but it will be sent via Express Post for next business day delivery once it is ready to be sent.
Shipping & Delivery

Parcels are shipped by USPS and you will be able to select your preference from the options displayed at checkout.
Please note couriers cannot deliver to a PO Box - please ensure that you select standard postage only.
Express Post available on most services and will be displayed at checkout if available to you.
Deliveries are authority to leave unless otherwise requested.
If you require a signature on delivery please ensure you select this option at checkout otherwise your parcel will be sent without a signature.
Please note that I cannot be responsible for parcels that are lost or damaged during transit or go missing without a signature being provided. Should you wish to be covered for loss or damage please leave a note at checkout and I will contact you to arrange.
Once sent, parcels will generally take between 2 - 7 business days to arrive, but may take up to 10 business days depending on your location. Please note that public holidays & peak seasons (Christmas & Easter) may also impact delivery times.
For Express Post orders, next business day delivery is only guaranteed if the delivery address is within the Express Post network. 


Order Changes

Should you wish to add/ remove items to your order please contact me as soon as possible so that I may accommodate your request.
Please note that if I have already packed (or sent) your order I am unable to accept any changes to the order.


Order Cancellations

If you would like to cancel an order, please contact me via email at candycrushshop@gmail.com as soon as practical so that I may accommodate your request. Please note that if you're order has already been processed or packed (and ready for dispatch) a cancellation fee of $25 will be charged to cover costs. This will be deducted from your refund.
Please note that once your order has been sent I am unable to cancel your order.
If your order contains special order or made to order items or is a custom order a 50% cancellation fee will be retained from your refund. This is non-negotiable.
Packing Materials

Where possible I try to do the green thing for our environment to minimise wastage and landfill. Therefore I reuse and recycle packaging materials including bubble wrap, air pillows & eco-friendly packing peanuts as well as mailing cartons/ boxes. I will also choose recycled or eco-friendly wrapping materials where possible.

Missing/ Late Deliveries

I endeavour to pack and send all parcels within the time frames outlined above and will always provide you with the tracking ID so that you can keep check on your parcel. However once I have sent a parcel the responsibility to deliver lies with the postal/ courier company. Please note that peak times (Christmas & Easter) as well as public holidays can delay deliveries.

That said, should a delivery issue arise please contact me so that I can work with you to resolve the problem.

Refunds & Returns

For goods that have arrived damaged or are faulty, we may choose to replace the item or refund the cost of the item.

All refund requests must be made in writing (send to candycrushshop@gmail.com) within 5 business days of receiving goods. Should a refund be applicable it will be processed for the cost of goods only (no refunds for shipping charges) and will be returned back to the account in which original payment was made from (I.e. Back onto the credit card or PayPal account).

We do not accept refunds for change of mind, made to order products or for late/ delayed deliveries.

International Orders

Currently we only ship USA but we welcome International inquiries. Please email us at candycrushshop@gmail.com & we'll see what we can do!

If you have any questions or require any further information please don't hesitate to contact us! Thank you so much!

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